Privacy Policy

We believe in protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how Roark & Sutton, LLC (“Roark & Sutton,” “we,” “us,” or “our”) collects, uses, stores, and discloses information about visitors to our website and clients we serve. If you have questions, contact us at the information provided at the end of this document.

1. Purpose of This Notice

Title V of the Gramm-Leach-Bliley Act (GLBA) and other applicable federal and state regulations generally prohibit financial institutions — including licensed insurance agencies — from sharing non-public personal information about you with non-affiliated third parties without first providing notice of their privacy practices. This document satisfies that notice requirement and describes the privacy policies and practices of Roark & Sutton, LLC.

2. Scope

This Privacy Policy applies to all information we may collect about you, including through:

• This website, roarkandsutton.com, and any associated pages where a link to this policy is provided
• Email, text messages, online forms, and other electronic communications between you and our agency
• Phone calls, in-person meetings, and any other direct interactions
• Third-party sources and public data records
• Information you provide to us in order for us to obtain, service, or renew insurance coverage on your behalf

3. Information We Collect

We collect non-public personal information about you from the following sources:

• Information you provide on insurance applications, quote request forms, or other agency documents
• Information about your transactions with us, our carrier and wholesale partners, and others
• Information received from consumer reporting agencies
• Information submitted through website contact forms or quote request tools
• Information received from third parties acting on your behalf, such as your employer, a financial advisor, or another broker
• Information automatically collected when you visit our website, such as browser type, IP address, and pages visited (see Section 5)

4. How We Use Your Information

• Obtain, service, renew, or cancel insurance coverage on your behalf
• Communicate with you about your policies, quotes, and account activity
• Send service-related updates, renewal reminders, and important policy notices
• Respond to your inquiries and requests
• Comply with applicable legal and regulatory requirements
• Improve our website, services, and client experience
• Protect the security and integrity of our systems and business operations

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to recognize returning visitors and improve your browsing experience. Cookies identify your browser or device, not you as an individual. You can disable cookies in your browser settings; doing so may limit some website functionality.

6. Disclosure of Your Information to Third Parties

We may disclose your non-public personal information to third parties as necessary to conduct our business and provide services to you:

• Insurance carriers, wholesalers, and intermediaries — to obtain, bind, service, or renew coverage on your behalf
• Risk management and claims professionals — adjusters, appraisers, third-party administrators
• Premium finance companies — when premium financing is arranged on your behalf
• Regulatory and government authorities — when required by law
• Service providers and technology vendors — who support our operations (agency management system, email platform, document management) under contractual obligations of confidentiality

We do not sell your personal information. We do not share your information with non-affiliated third parties for their own marketing purposes.

7. Text Message (SMS) Communications

7.1 Consent and Opt-In

Roark & Sutton, LLC may communicate with you by text message (SMS) for service-related purposes, including policy updates, renewal reminders, appointment confirmations, document requests, and general account communications. By providing your mobile phone number and opting in — whether through our website, a paper form, a verbal confirmation, or your agency management system — you consent to receive SMS messages from Roark & Sutton, LLC at the mobile number provided. Opting in to receive text messages is not a condition of purchasing insurance or any other product or service from Roark & Sutton, LLC.

7.2 Message Frequency and Rates

Message frequency varies based on the nature of your account and active policies. Standard message and data rates may apply depending on your mobile carrier and plan.

7.3 How to Opt Out

You may opt out at any time by replying STOP to any message we send. You may also contact us directly at servicecenter@roarkandsutton.com to request removal. After opting out, you will receive one final confirmation message, and no further texts will be sent unless you re-subscribe.

7.4 Help

Reply HELP to any message for assistance, or contact us directly at servicecenter@roarkandsutton.com.

7.5 No Sale or Sharing of SMS Opt-In Data

Mobile opt-in data and consent records — including your mobile phone number and your election to receive text messages — are never shared, sold, or disclosed to third parties or their affiliates for marketing purposes.This data is used solely to facilitate service communications between you and Roark & Sutton, LLC.

8. Information Security

We maintain physical, electronic, and procedural safeguards designed to protect your non-public personal information in compliance with applicable law. Access is restricted to employees and service providers with a legitimate business need to service your account.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will promptly delete it.

10. Links to External Websites

Our website may contain links to third-party sites (carriers, industry resources, government agencies), provided for convenience only. We do not control those sites and are not responsible for their privacy practices.

11. Your Rights and Choices

You may contact us to request access to, or correction of, the personal information we hold about you, or to ask how your information is used or shared. If you are a California resident, you may have additional rights under the CCPA (right to know, delete, and opt out of sale). We do not sell personal information.

12. Changes to This Policy

We may amend this Privacy Policy at any time. Changes will be posted to this page with an updated effective date. Continued use of our website or services following any update constitutes acceptance of the revised policy.

13. Contact Us