From our DOT consultant - Rex Railsback:
There has been a lot of confusion and problems with the rollout of MOTUS. After much searching for assistance in navigating the website there’s little assistance offered. Attached is a flyer that assists you with navigating Motus, but it is not very detailed.
If you have not yet claimed your number in MOTUS, or are having trouble with the site, the only remedy is to contact the FMCSA at this number: 1-800-832-5660. FMCSA has indicated you are no longer allowed to update the MCS-150 by submitting a paper copy, calling in or through the Portal. The Portal is no longer available. If you are in immediate need to update, you must call the 800 number.
Here is a website that assists you in claiming your USDOT number: https://www.fmcsa.dot.gov/registration/move-motus
Attached are two PDF’s: 1) Navigating MOTUS … and 2) Claiming your DOT number.
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